Please note that this article is only relevant for Myrtec FLEX Managed IT Customers. If you are not a Myrtec customer and require IT Support, please contact us here.
If you experience an Internet outage, it’s important to follow these steps to ensure the issue is diagnosed and resolved efficiently.
If this issue occurs after hours, we recommend powering your Internet router off and back on again to see if this fixes the issue. If the Internet is still not working after restarting, please proceed with step 2.
Reach out to our Help Desk as your first point of contact. We will help diagnose the issue, which could be related to your server, Wi-Fi, or internet network. You can reach our Help Desk on 02 9146 6330.
Our team will work with you to identify the root cause of the outage. If the issue is beyond our scope, we will escalate it to your Internet Service Provider (ISP) or phone provider on your behalf for further assistance.
Following these steps will ensure a faster resolution to your Internet outage. If you have any questions, please contact our team.
We offer a sense of partnership that goes beyond the typical IT experience. Our value starts where the scope of a traditional managed service ends.
We’re not just another faceless IT company. We are all about old school professionalism, which means rather than hiding behind our screens, we’d like to meet you face to face (or virtually if required!).
Let’s organise an initial in-person or online meeting to scope if we’d be a good fit for you.
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