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Managed IT Services For NDIS

IT provider of choice for NDIS providers

Why we are the IT provider of choice for professional services firms

We understand that every minute of downtime costs you money. You are often client-facing and don’t have time to wait for IT to call you back.

So, why us? Our service model carefully considers the way you work. If you need tech help, you can call us and receive instant support over the phone. If now’s not a good time, you can reach out to us and we can schedule the support for a time that is convenient for you.

Say goodbye to IT providers who use a ticket system. Say hello to unparalleled flexibility with Myrtec.

Services for NDIS providers

Here's what IT services we commonly provide to the health care industry

More ways we can help your organisation thrive

NDIS systems and software

Our Managed Service Agreement is called FLEX.

 

With FLEX’s hybrid style pricing model you only ever pay for the amount of services and support that you consume. Think about it like your water bill: you wouldn’t be happy to pay for the same amount of litres consumed as your neighbour, so why would you pay the same fixed rates for IT support as the business next door? On FLEX, you’ll still receive all of the proactive monitoring and maintenance that you’d expect from your Managed IT Agreement, but without the exclusions and hidden fees.

 

Our specialisation in the NDIS industry means that all of our Engineers are familiar with the leading software that you use to operate, making us the Managed IT provider of choice for NDIS providers across Australia.

Google Workspace is home to the apps that more than business owners across the world know and love. Gmail, Calendar, Drive, Meet and more. Now with Gemini for Workspace to boost productivity with AI.

Microsoft Office 365 (O365) is the subscription-based version of Microsoft Office which is hosted in Microsoft’s cloud. It comes with the standard office productivity tools that Office users will be familiar with including Word, Excel, Outlook, OneDrive and PowerPoint to name a few.

 

Most business who have Office 365 will be on the Business Premium edition. This provides them with Exchange online (emails hosted by Microsoft). There are two other applications included with Business Premium: Sharepoint and Teams.

 

We can educate O365 administrators and users, and to configure your O365 environment based on company structure and best practice. We can help with:

  • Initial O365 Configuration Consultation
  • Configure O365 Environment based on Best Practices
  • Restrict User Permissions to Maintain Information Structure and Control
  • Training: How to Effectively Use O365 (Including OneDrive, Teams and Sharepoint)
  • Training: How to Administer O365 (For Office, Practice and IT Managers)

Teams Calling is a feature within Microsoft Teams that can manage voice and media communication. With Teams Calling, you can answer and receive phone calls from any device that supports Microsoft Teams. With Teams Calling, you are assigned a phone number, and you can make outbound (and receive) calls with your number, regardless of whether the other user is using Teams or not- just like using a traditional SIM.

Teams Calling is an ideal solution for NDIS providers because it allows your team to work from anywhere: the office, home or on the go. It also has multiple other benefits:

  • Neither parties are required to be active on Teams to make a call
  • No need to go off platform to a personal mobile number or Zoom

Teams calling also adds an extra layer of professionalism to your organisation with the following features:

  • Music on hold
  • Call forwarding
  • Call transferring
  • Group calls
  • Simultaneous ringing

The Microsft Surface suite of products are the ultimate range of hardware for the modern business.

From the ultra chic Microsoft Surface Go 2 tablet for practitioners on the move, through to the Microsoft Surface Studio for a no compromise desktop solution, there is a Microsoft Surface product to accurately address even the most complex hardware requirements in your organisation.

Connecting Up is a charity providing low-cost tech products and training to other not-for-profits. We partner with Connecting Up to make our services more affordable for NDIS businesses where possible. 

Let's take a look at an NDIS
case study

Hunter Ethical Disability Support Services (HEDSS) is a registered NDIS provider based in Beresfield, NSW. They offer reliable, flexible and fun NDIS support that helps individuals with disabilities find independence and live their best lives.

 

This case study outlines how an IT partnership with Myrtec enabled HEDSS to improve their IT infrastructure in 5 separate phases.

 

Read it here.

A few perks to working with us

Just some extras that won't cost you a thing

Reviews

What people say

Newcastle, Central Coast & Maitland

Your partner in growth

Myrtec offers a sense of partnership that goes beyond the typical IT experience.

 

We do this by collaborating with organisations to build a strong foundation, strip out technical complexity to establish efficient work practices, and put forward relevant IT initiatives that make a tangible difference toward achieving goals.

 

Our value starts where the scope of a traditional managed service ends.

managed it services for law firms