Managed IT Services For Law Firms

Our Managed Service Agreement is called FLEX.

With FLEX’s hybrid style pricing model you only ever pay for the amount of services and support that you consume. Think about it like your water bill: you wouldn’t be happy to pay for the same amount of litres consumed as your neighbour, so why would you pay the same fixed rates for IT support as the business next door? On FLEX, you’ll still receive all of the proactive monitoring and maintenance that you’d expect from your Managed IT Agreement, but without the exclusions and hidden fees.

Our specialisation in the legal industry means that all of our Engineers are familiar with the leading legal software that your uses to operate, making us the Managed IT provider of choice for law firms across Australia.

Microsoft Office 365 (O365) is the subscription-based version of Microsoft Office which is hosted in Microsoft’s cloud. It comes with the standard office productivity tools that Office users will be familiar with including Word, Excel, Outlook, OneDrive and PowerPoint to name a few.

Most business who have Office 365 will be on the Business Premium edition. This provides them with Exchange online (emails hosted by Microsoft). There are two other applications included with Business Premium: Sharepoint and Teams.

Most firms who sign up to Office 365 will have their vendor complete their user creation, email migration, and installation of the Office software, leaving the client’s users to educate and fend for themselves in what is a very complicated product stack.

This creates unnecessary risk, as the default configuration allows users almost unrestricted access to create content and libraries across the O365 platform.

We can educate O365 administrators and users, and to configure your O365 environment based on company structure and best practice. We help law firms with:

• Initial O365 Configuration Consultation
• Configure O365 Environment based on Best Practices
• Restrict User Permissions to Maintain Information Structure and Control
• Training: How to Effectively Use O365 (Including OneDrive, Teams and Sharepoint)
• Training: How to Administer O365 (For Office, Practice and IT Managers)

Teams Calling is a feature within Microsoft Teams that can manage voice and media communication. With Teams Calling, you can answer and receive phone calls from any device that supports Microsoft Teams. With Teams Calling, you are assigned a phone number, and you can make outbound (and receive) calls with your number, regardless of whether the other user is using Teams or not- just like using a traditional SIM.

Teams Calling is an ideal solution for legal practices because it allows your team to work from anywhere: the office, home, the courthouse or on the go. It also has multiple other benefits:

• Neither parties are required to be active on Teams to make a call
• No need to go off platform to a personal mobile number or Zoom

Teams calling also adds an extra layer of professionalism to your practice with the following features:

• Music on hold
• Call forwarding
• Call transferring
• Group calls
• Simultaneous ringing

Whether you’re a start-up firm considering getting set up in a practice management system or a mid-tier firm looking for IT support or consultancy, we can help you. Myrtec partners with LEAP to ensure legal practices across the country receive access to our technical resources and information, which is not available to general IT providers. Join 61,000 legal practitioners globally who use LEAP.

Meet your deadlines, budgets, and confidentiality requirements with protected, client-chargeable printing. PaperCut will allow your law firm to:

• Print from any location on any device
• Streamline processes to increase efficiency by scanning directly to Matters in your PMS and making text documents searchable
• Recover costs accurately and easily by automatically assigning disbursements to Matters and using third-party integrations with leading payment software suppliers
• Boost confidentiality and compliance (Encryption, Watermarks, Secure print release, Digital signatures)

Start reaping the benefits of PaperCut today:

• Automatically bill clients to avoid manual, tedious and time-consuming work
• Meet compliance regulations by keeping data secure
• Start printing from any device, anywhere
• Save staff time by creating smart scans

Most firms use Dictaphones and docking stations, sharing the dictations to their transcriptionists or transcription software only when they dock their device in the office. This solution “works” for most firms, but there are a few limitations to the way these environments work.

• You need to have a physical Dictaphone, and associated hardware (Eg, a docking station)
• You can only record dictations when you have the Dictaphone with you
• You need to be in the office with your Dictaphone to sync the dictation to the server
• You need an on-premise server to store and delegate dictations for transcription
• Your typists must be in the same office, or have direct connection to the server
• Requires client software to be installed and configured for transcriptionists
• They can be an expensive and inflexible solution
• Is generally inconvenient when compared with other technology solutions

To address the needs of modern law firms and legal practices our Digital Dictation solutions allow you to record dictations via mobile app, any Dictaphone, or directly to the software in the cloud. This eliminates the requirement for on-premise servers, and trips to the office purely to upload dictations. Our secure, subscription-based cloud dictation software also has built in workflow capability to assign and send dictations to typists or transcription software that are authenticated to the system from any location, at any time, giving complete flexibility and scalability to the solution.

The solution can be used either directly over the internet, or by syncing to software installed on typists or transcriptionists computers and can be integrated to use Nuance Dragon Professional for Legal to transcribe dictations.

Scanning documents into a client’s matter in your Practice Management System is a fundamental requirement for most law firms and legal practices. Historically, the process involved scanning from a multi-function photocopier or desktop scanning device, retrieving the scanned document and saving it to a folder location, opening your Practice Management or Document Management system and logging in, browsing to the correct matter, uploading the document to the matter, naming or classifying the document, and saving it. If the cost of this process needed to be disbursed, you would then have to manually create a disbursement entry in the matter as well. While this process “works”, it does have significant drawbacks.

Recent advances in technology have enabled the ability to scan documents directly to the correct matter and create a disbursement entry all from your photocopier. By the time you reach your desk, the document and disbursement entry will be attached to the matter. It couldn’t be simpler, or more efficient to complete the process.

The system works using the API (Application Programming Interface) of your Practice Management System to retrieve the open matters list to present to you on your photocopiers screen via the device embedded software. Once selected, the photocopier will scan your document, clean up the image, make it text searchable, and attach it to the matter through the same API. We can also use this function to create the disbursement entry should it be required. Myrtec’s Scan to Matter Solution will work for any firm, of any size, using (almost) any Practice Management or Document Management System.

Supported Device Manufacturers

• Brother
• Canon
• Dell
• Epson
• Fuji Xerox
• HP
• Konica Minolta
• Kyocera
• Lexmark
• Ricoh
• OKI
• Samsung
• Sharp
• Toshiba
• Xerox

Practice Management Software

Current:

• LEAP
• Lexis Affinity
• Practice Evolve
• FilePRO
• Actionstep

Beta:

• Smokeball
• LawMaster
• BHL Software
• SILQ
• Open Practice
• Thomson Reuters Elite
• iManage
• NetDocuments

Myrtec is a certified NetDocuments partner. 

What is NetDocuments?

NetDocuments Document Management Solution has been designed to store and automate email and document management with their ‘anywhere accessible’ centralised repository. This allows legal practitioners to share files internally and externally with ease and safety.

Why should you use NetDocuments?

Leveraging technology to approach how work gets accomplished will reap many rewards. By embracing the question ‘is there a more efficient way to complete this task?’ your firm can save time, money and frustration. These are the three key value adds that NetDocuments promises to deliver to small to large law firms.

Why NetDocuments is the document management system of choice for Australian law firms:

• More than 20 years of experience as a Cloud only company;
• Smart integration capability with the leading Practice Management Systems;
• They are currently securely managing more than 10 billion files.

The Microsft Surface suite of products are the ultimate range of hardware for the modern law firm.

From the ultra chic Microsoft Surface Go 2 tablet for practitioners on the move, through to the Microsoft Surface Studio for a no compromise desktop solution, there is a Microsoft Surface product to accurately address even the most complex hardware requirements in your practice.