Managed IT Services

Maitland

Who we are

Maitland's leading Managed IT provider

We have taken the traditional methods of delivering managed IT Support, crumpled them up and tossed them aside.

We understand the confusion and frustration surrounding IT systems. We respect our customers by showing them exactly what they are paying for and providing education that empowers them with confidence. No hidden surprises here.

We align your technology strategy with your business goals because you are not just our client; we are your business partner.

Reviews

What people say

What we do

More than just service agreements

IT Support

We focus on providing value to our clients by offering a range of services, including network protection, system upgrades, and device troubleshooting. Our technicians are skilled in managing Windows systems, accessing office networks, and ensuring the security of your IT assets.

By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support. There are no limitations to the types of support you can request; we work around you, providing remote or onsite assistance and solutions.

Cloud Services

Regardless of where your business stands in the cloud integration and adoption process, you can depend on Myrtec’s expertise to get the best guidance and assistance for architecture and development teams and security.

We will help you manage your application, database and storage servers, mix and match services, and provide the support you need so you can focus on running your business.

IT Hardware Provider

As your single-source IT supplier, Myrtec can equip your business with essential IT infrastructure, including laptops, desktop computers, servers, networking equipment, multi-function devices and software. We support our clients by providing pre-sales support, purchasing and requisition, finance, delivery and installation to simplify the acquisition process.

Proactive Maintenance

Relationships take work, and we are committed to regularly spicing ours up. We will provide you with monthly analysis and reporting, apply early, proactive intervention to de-escalate issues and ensure access and support are available to all users.

How we do it

Our FLEX managed service agreement

Do you feel like your fixed-term IT agreement doesn’t provide the value or support services you were promised? Are you looking for an alternative that doesn’t sacrifice the safety net that comes with managed IT? How about without something commitment-free?

Introducing the Myrtec FLEX Agreement. We call our agreement FLEX because it’s flexible.

From upgrading systems and installing new devices to maintaining security and managing requests, we handle it all efficiently and professionally. Contact our support team today to learn how we can enhance your IT operations by providing unparalleled support through flexible and bespoke managed IT services your business deserves.

A managed service without the fixed fees

Explaining the FLEX hybrid billing model

FLEX is for businesses that are looking for something commitment-free but still want the safety net you get from long-term (or lock-in) Managed IT. You can think of FLEX like your water bill. Your water bill is typically broken into two parts: The connection fee, and the cost of consumption per litre. If you wouldn’t be happy paying the same water bill as your neighbour, why would you pay the same fixed rate for your Managed IT as the business next door?

Part one

Proactive monitoring

Just like every other Managed IT provider, we will install our proactive management agent on every device you want included in your FLEX Agreement. We will assume total responsibility for each device with our agent installed. 

Included with the Myrtec Agent, you’ll receive:

Management and deployment of operating system updates (Mac OS and Windows)
Verification of device compliance and deployment
Automatic deployment of common software packages to devices
Reports on device hardware and software
Monitoring and remediation of common device issues

Part two

Help Desk Support

When you need IT support, we will be there. 

When you contact us for assistance, we will ask for your consent to log into your device. Once you’ve accepted, we can screen share with you using the Myrtec Agent and solve any issues remotely (AKA no waiting around for IT to get to your office!).

We will only ever charge you for the amount of Help Desk support consumed. There are no exclusions to the type of IT Help Desk support that you can request.

Our support time is discounted automatically by volume, so the more support time you consume, the lower the hourly rate. If you haven’t consumed any Help Desk support in a month, then you don’t pay.

How much you will spend

FLEX agreement estimator

Am I Wasting Money?

Current IT Service Agreement Cost

Cost $

Per Month

$10,000

Additional IT Service Cost

Cost $

Per Month

$10,000

Number of Computers in Business

Units :

200

Total Summary

Current IT costs :

Flex Estimate

You’re Wasting ...

$
*Estimation only

Managed IT Maitland

Frequently asked questions

If you require any further information, please feel free to contact us

What is a Managed IT Service Provider (MSP)?

We are a Managed IT Service Provider that offers outsourced IT services to businesses. As your managed service providers, we manage proactive monitoring and maintenance of your IT infrastructure, remote and onsite support, network management, cybersecurity solutions, data backup and disaster recovery, software updates, and IT consulting. We take care of your technology needs so you can focus on your business – and that’s why we are the best managed service providers.

How does a Managed Service Provider handle cyber security?

Cyber Security is a cornerstone of Myrtec’s Managed services. We implement advanced security measures such as firewalls, antivirus and anti-malware protection, regular security patches, encryption, and continuous monitoring. Our team also performs regular security assessments and stays updated on the latest cybersecurity threats to protect your infrastructure.

Can Myrtec support my business's specific IT needs?

Absolutely. Myrtec offers tailored solutions and consulting services designed to meet the unique needs of your business. We work closely with you to understand your specific requirements and create a customised plan with the right services mix to support your business goals and IT environment.

How does Myrtec handle data backup and disaster recovery?

Myrtec offers robust data backup and disaster recovery services as part of our Managed IT solutions. We ensure your data is backed up regularly and securely using onsite and cloud-based storage options. In the event of a disaster, our team will swiftly restore your data and systems, minimizing downtime and ensuring business continuity.