IT Support

Your partner in growth

Who we are

IT Support services

Myrtec offers a sense of partnership that goes beyond the typical IT experience.

We do this by collaborating with organisations to build a strong foundation, strip out technical complexity to establish efficient work practices, and put forward relevant IT initiatives that make a tangible difference toward achieving goals.

Our value starts where the scope of a traditional managed service ends.

Reviews

What people say

What we do

We offer a range of IT Services

Data Backup Services

Regardless of whether you work in an industry where you must keep a backup, previous versions or a copy of all your files, data protection is essential to every business.

That’s why our customers can opt for us to manage their cloud backups on their behalf. We are partnered with the leading cloud and data backup providers, such as Acronis and AvePoint, to give our customers a seamless cloud experience.

Cloud Services

Regardless of where your business stands in the cloud integration and adoption process, you can depend on Myrtec’s expertise to get the best guidance and assistance for architecture and development teams and security.

We will help you manage your application, database and storage servers, mix and match services, and provide the support you need so you can focus on running your business.

IT Hardware Provider

As your single-source computer hardware provider, Myrtec can equip your business with essential IT infrastructure, including laptops, desktop computers, servers, networking equipment, multi-function devices and software.

We support our clients by providing pre-sales support, purchasing and requisition, finance, delivery and installation to simplify the acquisition process.

Proactive Maintenance

Relationships take work, and we are committed to regularly spicing ours up. We will provide you with monthly analysis and reporting, apply early, proactive intervention to de-escalate technical issues and ensure access and support are available to all users.

Proactive maintenance is available via the Myrtec FLEX Managed IT Services agreement.

How we do it

Remote support services to support your business

We focus on providing value to our clients by offering a range of services, including network security and protection, system upgrades, and device troubleshooting. Our technicians are skilled in managing Windows systems, accessing office networks, and ensuring the security of your IT assets, including mobile devices.

By partnering with us, you can expect professionalism, reliability, and a proactive approach to IT support. There are no limitations to the types of support you can request; we work around you, providing remote support or onsite assistance and solutions. We have staffed offices in the following locations, but we also service clients Australia-wide.

Newcastle

Central Coast

Maitland

IT support

Frequently asked questions

If you require any further information, please feel free to contact us

What types of IT support services do you offer?

Myrtec provides a comprehensive range of IT support services, including remote and onsite technical support, network setup and management, cybersecurity solutions to protect against evolving threats, data backup and recovery to ensure business continuity, and IT consulting. Our holistic approach covers a full range of services, whether you need help with everyday technology-related issues or strategic IT planning. Our team, as a dedicated service provider, is here to assist you and boost employee productivity.

What is the response time for IT support requests?

We take our Service Level Agreements seriously and prioritise service cases based on the impact to the end user. If an issue is urgent (a service becomes completely unavailable), we aim to provide same-day service and resolve this within 30 minutes or 4 hours at the latest. For other major issues, we will aim to solve these within 2 hours, or 8 hours at the latest. Any minor change requests will be dealt with within 4 hours, or the next business day at the latest.

Do you offer customised IT support plans?

Yes, Myrtec offers customised IT support plans tailored to meet the specific needs of your business. Our flexible support packages can include a variety of services, such as regular maintenance, proactive monitoring, and a dedicated help desk. Our holistic approach ensures we create a plan that fits your unique requirements and budget, helping you save money while ensuring business continuity.

How does Myrtec ensure the security of my data?

Data security is a top priority at Myrtec. We implement robust cybersecurity measures, including firewalls, antivirus software, encryption, and regular security audits to protect your data. Our team stays updated on the latest security trends and threats to ensure your systems are always secure, supporting your business continuity. As a service provider, we offer a full range of security solutions to give you peace of mind.