We understand that every minute of downtime costs you money. You are often client-facing and don’t have time to wait for IT to call you back.
So, why us? Our service model carefully considers the way you work. If you need tech help, you can call us and receive instant support over the phone. If now’s not a good time, you can reach out to us and we can schedule the support for a time that is convenient for you.
Say goodbye to IT providers who use a ticket system. Say hello to unparalleled flexibility with Myrtec.
Our Managed Service Agreement is called FLEX.
With FLEX’s hybrid style pricing model you only ever pay for the amount of services and support that you consume. Think about it like your water bill: you wouldn’t be happy to pay for the same amount of litres consumed as your neighbour, so why would you pay the same fixed rates for IT support as the business next door? On FLEX, you’ll still receive all of the proactive monitoring and maintenance that you’d expect from your Managed IT Agreement, but without the exclusions and hidden fees.
Our specialisation in the legal industry means that all of our Engineers are familiar with the leading legal software that your uses to operate, making us the Managed IT provider of choice for law firms across Australia.
Microsoft Office 365 (O365) is the subscription-based version of Microsoft Office which is hosted in Microsoft’s cloud. It comes with the standard office productivity tools that Office users will be familiar with including Word, Excel, Outlook, OneDrive and PowerPoint to name a few.
Most business who have Office 365 will be on the Business Premium edition. This provides them with Exchange online (emails hosted by Microsoft). There are two other applications included with Business Premium: Sharepoint and Teams.
Most firms who sign up to Office 365 will have their vendor complete their user creation, email migration, and installation of the Office software, leaving the client’s users to educate and fend for themselves in what is a very complicated product stack.
This creates unnecessary risk, as the default configuration allows users almost unrestricted access to create content and libraries across the O365 platform.
We can educate O365 administrators and users, and to configure your O365 environment based on company structure and best practice. We help law firms with:
Teams Calling is a feature within Microsoft Teams that can manage voice and media communication. With Teams Calling, you can answer and receive phone calls from any device that supports Microsoft Teams. With Teams Calling, you are assigned a phone number, and you can make outbound (and receive) calls with your number, regardless of whether the other user is using Teams or not- just like using a traditional SIM.
Teams Calling is an ideal solution for legal practices because it allows your team to work from anywhere: the office, home, the courthouse or on the go. It also has multiple other benefits:
Teams calling also adds an extra layer of professionalism to your practice with the following features:
Whether you’re a start-up firm considering getting set up in a practice management system or a mid-tier firm looking for IT support or consultancy, we can help you. Myrtec partners with LEAP to ensure legal practices across the country receive access to our technical resources and information, which is not available to general IT providers. Join 61,000 legal practitioners globally who use LEAP.
Meet your deadlines, budgets, and confidentiality requirements with protected, client-chargeable printing. PaperCut will allow your law firm to:
Start reaping the benefits of PaperCut today:
Most firms use Dictaphones and docking stations, sharing the dictations to their transcriptionists or transcription software only when they dock their device in the office. This solution “works” for most firms, but there are a few limitations to the way these environments work.
To address the needs of modern law firms and legal practices our Digital Dictation solutions allow you to record dictations via mobile app, any Dictaphone, or directly to the software in the cloud. This eliminates the requirement for on-premise servers, and trips to the office purely to upload dictations. Our secure, subscription-based cloud dictation software also has built in workflow capability to assign and send dictations to typists or transcription software that are authenticated to the system from any location, at any time, giving complete flexibility and scalability to the solution.
The solution can be used either directly over the internet, or by syncing to software installed on typists or transcriptionists computers and can be integrated to use Nuance Dragon Professional for Legal to transcribe dictations.
Scanning documents into a client’s matter in your Practice Management System is a fundamental requirement for most law firms and legal practices. Historically, the process involved scanning from a multi-function photocopier or desktop scanning device, retrieving the scanned document and saving it to a folder location, opening your Practice Management or Document Management system and logging in, browsing to the correct matter, uploading the document to the matter, naming or classifying the document, and saving it. If the cost of this process needed to be disbursed, you would then have to manually create a disbursement entry in the matter as well. While this process “works”, it does have significant drawbacks.
Recent advances in technology have enabled the ability to scan documents directly to the correct matter and create a disbursement entry all from your photocopier. By the time you reach your desk, the document and disbursement entry will be attached to the matter. It couldn’t be simpler, or more efficient to complete the process.
The system works using the API (Application Programming Interface) of your Practice Management System to retrieve the open matters list to present to you on your photocopiers screen via the device embedded software. Once selected, the photocopier will scan your document, clean up the image, make it text searchable, and attach it to the matter through the same API. We can also use this function to create the disbursement entry should it be required. Myrtec’s Scan to Matter Solution will work for any firm, of any size, using (almost) any Practice Management or Document Management System.
Supported Device Manufacturers
Practice Management Software
Myrtec is a certified NetDocuments partner.
What is NetDocuments?
NetDocuments Document Management Solution has been designed to store and automate email and document management with their ‘anywhere accessible’ centralised repository. This allows legal practitioners to share files internally and externally with ease and safety.
Why should you use NetDocuments?
Leveraging technology to approach how work gets accomplished will reap many rewards. By embracing the question ‘is there a more efficient way to complete this task?’ your firm can save time, money and frustration. These are the three key value adds that NetDocuments promises to deliver to small to large law firms.
Why NetDocuments is the document management system of choice for Australian law firms:
The Microsft Surface suite of products are the ultimate range of hardware for the modern law firm.
From the ultra chic Microsoft Surface Go 2 tablet for practitioners on the move, through to the Microsoft Surface Studio for a no compromise desktop solution, there is a Microsoft Surface product to accurately address even the most complex hardware requirements in your practice.
Bowd is lawyers who solve law firm problems and make legal practice easier. They are a legal resourcing firm that finds perfect-fit lawyers, or even teams of people, to assist leading law firms across Australia.
Business expansion meant that Bowd has reached a point where IT requirements became a distraction from core business.
Myrtec offers a sense of partnership that goes beyond the typical IT experience.
We do this by collaborating with organisations to build a strong foundation, strip out technical complexity to establish efficient work practices, and put forward relevant IT initiatives that make a tangible difference toward achieving goals.
Our value starts where the scope of a traditional managed service ends.
We offer a sense of partnership that goes beyond the typical IT experience. Our value starts where the scope of a traditional managed service ends.
We’re not just another faceless IT company. We are all about old school professionalism, which means rather than hiding behind our screens, we’d like to meet you face to face (or virtually if required!).
Let’s organise an initial in-person or online meeting to scope if we’d be a good fit for you.
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