Are you beginning to feel slightly out of step with your Managed Services (IT) Provider? Many providers tend to show you a lot of love and attention at first, and then quickly become just another ‘set and forget’ provider.
In this article, we will explain the top 3 signs to look out for to know if you have outgrown your IT provider.
Working with a small company may seem fantastic initially because the relationship feels quite personal. But when you’re working with a small company you are likely to outgrow them pretty quickly, which means you can no longer afford to gamble the key person risk or settle for their lack of resources.
On the other side of the coin are the big companies that also may have you feeling confident at the start because they seem to have their processes in order. But, it usually doesn’t take long before you begin to feel like you are just another number to them.
These reasons are why we recommend working with a provider that fits somewhere in the middle. A boutique provider with 10-20 staff will offer a more personable experience but have the breadth of resources required to support your ever-changing IT requirements.
We agree, there’s absolutely something to be said for long-term relationships. There’s trust and stability there. We also absolutely aren’t suggesting that you should move away from your incumbent just because a shiny new toy comes along. But just like in any relationship, it’s easy to become complacent.
Technology is advancing faster than ever many MSP’s fall into 1 of these 2 categories:
A somewhat rare find is a new MSP who sits in the middle of these 2 categories. They aren’t afraid to embrace new technology, but they also appreciate the benefits of a secure and rationalised tech stack.
Try to imagine your MSP like your dentist. If you have regular checkups, it is less likely you will have to call them for an emergency root canal (or cyber breach), which could be quite expensive.
A good MSP will be scheduling regular catch-ups where you can provide feedback and review your IT strategy to ensure that it is aligned to your business goals. These catch-ups are a good opportunity to discuss what bottlenecks keep occurring in your business processes and identify how they can adapt your IT strategy to help overcome these.
Of course, not all MSPs can assist with the business side of things, and that’s why we recommend partnering with an IT provider who specialises in Technology Advisory.
Do you feel like your fixed-term IT agreement doesn’t provide the value that you were promised – find out how much you could save today.
All good relationships take work and at Myrtec we are committed to regularly spicing things up. We’re talking about honest and transparent communication and constant chipping away at incremental changes to reach a wider business goal.
Myrtec offers a sense of partnership that goes beyond the typical IT experience. Let’s talk.
Do you feel like your fixed-term IT agreement doesn’t provide the value that you were promised?
Find out how much you could save.
We offer a sense of partnership that goes beyond the typical IT experience. Our value starts where the scope of a traditional managed service ends.
We’re not just another faceless IT company. We are all about old school professionalism, which means rather than hiding behind our screens, we’d like to meet you face to face (or virtually if required!).
Let’s organise an initial in-person or online meeting to scope if we’d be a good fit for you.
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